In addition to natural disasters, neighborhood residents may occasionally experience challenges across a wide range of situations, such as meeting basic human needs, mental health, housing, etc. The City of Austin has various departments that provide client-based services, as appropriate, to provide assistance in these types of situations. A number of community-based organizations and non-profit organizations also work in this area. While the NLNA does not provide such services itself, we do want our residents to be able to locate these services, as necessary. If you have suggestions for resources to add to this page, please drop us a comment on our contact page.
| Category | Discussion | Resources |
|---|---|---|
| General Assistance | Austin 3-1-1–The general source to obtain information about CIty services and assistance. | Telephone: 3-1-1 (if calling from out of the area: 512-974-2000) Austin 3-1-1 |
| The Central Texas United Way–manages a website and call center for a range of emergency and general support programs | Telephone: 2-1-1 Central Texas United Way 2-1-1 |
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| Aunt Berthaalso manages a list similar to 211's. Sometimes there is different information and it can help locate additional support | Aunt Bertha | |
| Food | Central Texas Food Bank | Central Texas Food Bank |
| Health Care | Central Texas Health | Central Texas Health |
| Emergency Mental Health | Integral Care, the local mental health authority, manages a 24/7 mental health crisis support line | For immediate mental health crisis support, call 24/7 at 512-472-4357. |
| Emergency Shelter | Most programs have waitlists for shelter and housing support. If you or someone you know is at risk of losing their housing or escaping an abusive domestic situation, get on the waitlists as soon as possible and check in with the agency about a spot regularly. |
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| Recovery of Family Heirlooms | Disaster Response and Recovery Guides for Family Heirlooms | Disaster Response and Recovery Guides for Family Heirlooms |